Listed Wagon/Build pricing is base pricing BEFORE DELIVERY, Applicable Sales Tax, Credit Card Fees, Options or Upgrades.

ORDER PROCESS:

• Design Consultation

• Estimate

• Invoice

• Materials Deposit (20%)

• Build

• Transport

• Delivery

• Balance Due

PAYMENT:

We accept Check, Cash, Money Order and E-Pay. We do accept payment via Credit Card - but will include a 4% Processing fee (charged to us by our processor). Bank Transfers will incur a 1% Processing fee.

If you plan to pay via an E-Pay application (Zelle, Venmo, Etc) Please verify in advance you will be able to do so. Many EPay applications have a daily limit that may be well-below your build balance. We are happy to take multiple payments BEFORE DELIVERY - with the last one being at delivery - but WILL NOT ACCEPT A PAYMENT ARRANGEMENT AFTER DELIVERY.

Any overpayments or refunds will be returned in the manner in which they were received.

WE DO NOT OFFER CREDIT OR PAYMENT ARRANGEMENTS AFTER DELIVERY.

DESIGN:

Please review (or Submit) our Build Questionnaire HERE. We want to make sure you are getting what you want & address any specific needs for your project.

ESTIMATE:

Upon order - we will contact you within 24 hours of order receipt to discuss your Build. We will send you an estimate including all relevant charges for your approval. Once you approve your estimate - we will forward an invoice.

SCHEDULE:

Build timing is subject to our schedule. Each piece is one of a kind and can take 6-12 weeks to complete once we have an opening. Depending on our current work schedule - you may wish to reserve the time for creation of your build. We charge a $500 deposit to reserve a time-block sufficient for your build. This reservation fee is fully refundable up to 30 days prior to your scheduled build start date. Should you cancel within 30 -14 days of your scheduled start date - you will be refunded 50%. Cancellations with less than 2 weeks notice are non refundable. We will forward an invoice & order form for your approval & payment which will include all relevant dates.

If for some reason you need to reschedule your build spot - contact us ASAP. We cannot guarantee the ability to reschedule your build spot. Reservation fees paid on rescheduled builds become non-refundable. This only applies if the change was initiated by the customer & does not apply if WE contacted you to move your build forward.

DEPOSIT:

Builds require a 20% deposit before any work will begin. This deposit is due by the scheduled start date of your project. If your deposit is late - it will effect the delivery date of your project. If we do not receive your deposit and have no contact from you you within 5 business days- your build will be cancelled. Deposits are non-refundable once we have purchased materials for your project (typically day 1 of your scheduled start date). Materials deposits paid in advance ARE refundable if you cancel your build prior to your project start date. (Less any associated Credit Card fees assessed by our processor)

We will be in contact with you during the build process. We may ask for input or clarification regarding feature use, accessories & finishes. Feel free to ask for progress photos at anytime. Depending on the build - we may send you photos / video of your progress in process or testing. These photos may also be posted on our social media - Facebook, Instagram, YouTube or TikTok. If you do NOT want your build progress photos shared - please specify at time of ordering.

DELIVERY:

As your build nears completion - we will be in contact regarding delivery timing and logistics. We do our best to accommodate your desired delivery date / timing. Delivery & setup typically takes around 2 hours. You (or your designated agent) must be present at the site during delivery. You can expect a 15 - 30 minute Setup, Use & Safety tutorial. You may also receive a link to this information in Print & Video format.

Your Build-balance is due upon delivery of your finished project. We take cash, check, bank transfer, cards or e-pay. If paying via bank-transfer or card - we will charge a 4% fee to cover the processing. Please note - many E-pay applications (Venmo, Zelle etc) have a daily Maximum that may be well below your build balance - if you plan to pay through an e-pay application - please verify in advance that you will be able to do so! We are happy to accept multiple payments BEFORE your delivery date - with the last one being at delivery - but will NOT accept a payment arrangement after delivery.